Case Study: GOSR IT Strategy and Execution Services
Sample Case Studies:
GOSR OS&P Support
Business Problem
GOSR’s Organizational Systems & Performance (OS&P) division is responsible for delivering agency-wide technical needs from infrastructure and software to maintenance and technical support. As the agency matured and needs became increasingly complex and intertwined, there was a need to create stronger and more disciplined Portfolio Management, Project Management and Business Analysis capabilities, and support the agency in critical technical decisions.
Challenges
Some of the challenges included:
Varying Project Management, Business Analysis and Quality Assurance frameworks and processes
Maintaining varying agile, hybrid-agile and waterfall software development lifecycle approaches
Varying customer service and support strategies for applications and teams
Lack of defined Portfolio Management Office
Missing Quality Assurance and Quality Check procedures for critical applications and departments
Project Impacts and Outcomes
Guidehouse provided agency-tailored technical portfolio, project management, business analysis and quality assurance services, including strategy, training, coaching and hands-on delivery. By the end of the project: