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Case Study: GOSR IT Strategy and Execution Services

Case Study: GOSR IT Strategy and Execution Services

Sample Case Studies:

GOSR OS&P Support

Business Problem

GOSR’s Organizational Systems & Performance (OS&P) division is responsible for delivering agency-wide technical needs from infrastructure and software to maintenance and technical support. As the agency matured and needs became increasingly complex and intertwined, there was a need to create stronger and more disciplined Portfolio Management, Project Management and Business Analysis capabilities, and support the agency in critical technical decisions.

Challenges

Some of the challenges included:

W

Varying Project Management, Business Analysis and Quality Assurance frameworks and processes

W

Maintaining varying agile, hybrid-agile and waterfall software development lifecycle approaches

W

Varying customer service and support strategies for applications and teams

W

Lack of defined Portfolio Management Office

W

Missing Quality Assurance and Quality Check procedures for critical applications and departments

Project Impacts and Outcomes

Guidehouse provided agency-tailored technical portfolio, project management, business analysis and quality assurance services, including strategy, training, coaching and hands-on delivery. By the end of the project:

Z

Project Managers and Business Analysts were maintaining a consistent hybrid-agile frameworks, leading to on-time and prioritized software delivery

Z

Quality assurance and testing was thorough and comprehensive, ensuring applications were delivered bug-free

Z

Customer service and communication was consistent and very well received by other departments

Z

The IT team maintained a transparent and aligned portfolio of initiatives

Z

IT Leadership and Agency-executives made clear and strategic technical decisions that were aligned with core priorities

Let’s Work Together

Case Study: GOSR OS&P Support

Case Study: GOSR OS&P Support

Sample Case Studies:

GOSR OS&P Support

Business Problem

GOSR’s Organizational Systems & Performance (OS&P) division is responsible for delivering agency-wide technical needs from infrastructure and software to maintenance and technical support. As the agency matured and needs became increasingly complex and intertwined, there was a need to create stronger and more disciplined Portfolio Management, Project Management and Business Analysis capabilities, and support the agency in critical technical decisions.

Challenges

Some of the challenges included:

W

Varying Project Management, Business Analysis and Quality Assurance frameworks and processes

W

Maintaining varying agile, hybrid-agile and waterfall software development lifecycle approaches

W

Varying customer service and support strategies for applications and teams

W

Lack of defined Portfolio Management Office

W

Missing Quality Assurance and Quality Check procedures for critical applications and departments

Project Impacts and Outcomes

Guidehouse provided agency-tailored technical portfolio, project management, business analysis and quality assurance services, including strategy, training, coaching and hands-on delivery. By the end of the project:

Z

Project Managers and Business Analysts were maintaining a consistent hybrid-agile frameworks, leading to on-time and prioritized software delivery

Z

Quality assurance and testing was thorough and comprehensive, ensuring applications were delivered bug-free

Z

Customer service and communication was consistent and very well received by other departments

Z

The IT team maintained a transparent and aligned portfolio of initiatives

Z

IT Leadership and Agency-executives made clear and strategic technical decisions that were aligned with core priorities

Let’s Work Together